Shipping policy

Shipping Policy

Effective Date: [Insert Date]

Vantix Commerce LLC (“we,” “us,” or “our”) is committed to providing transparent and reliable shipping services for all orders placed on our website. This Shipping Policy outlines our practices regarding order processing, shipping methods, delivery times, costs, and related terms.

1. Order Processing

Processing Time: Orders are typically processed within 1–3 business days (Monday–Friday, excluding U.S. holidays) from the date of purchase. This time is required for order verification, product preparation, and packaging.
Order Verification: We may contact you to verify billing or shipping information to prevent fraud. Delays may occur if we are unable to confirm details promptly.
Address Accuracy: It is your responsibility to provide accurate and complete shipping addresses. We are not liable for delays or misdeliveries caused by incorrect address information provided at checkout.

2. Shipping Methods & Delivery Times

We offer the following shipping options within the United States:

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3–7 business days	Calculated at checkout based on weight, dimensions, and destination
Expedited Shipping	2–3 business days	Available for select locations; additional fees apply
Overnight Shipping	Next business day	Available for select locations; additional fees apply

Note: Delivery times are estimates and begin after the order processing period. We do not guarantee delivery dates, as unforeseen circumstances (e.g., weather, carrier delays) may impact transit times.

3. Shipping Costs

Shipping costs are calculated at checkout based on the total weight, dimensions of your order, and the selected shipping method.
We may offer free standard shipping on orders over a specified amount (e.g., $100) as part of promotional offers. Terms and conditions apply.

4. International Shipping

At this time, we primarily ship to addresses within the United States. For international orders, please contact us at support@vantixcommercecllc.com to inquire about available options. Additional customs duties, taxes, and fees may apply and are the responsibility of the recipient.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to monitor the delivery status. You can also track your order by logging into your account on our website.

6. Lost or Damaged Shipments

Lost Packages: If your order is marked as delivered but you have not received it, please contact the shipping carrier first to file a claim. If the issue remains unresolved, contact us within 7 business days of the delivery date for assistance.
Damaged Items: If you receive a damaged product, please contact us immediately (within 48 hours of delivery) with photos of the damaged item and packaging. We will arrange for a replacement, refund, or store credit at our discretion.

7. Returns & Exchanges

For information on returning or exchanging items, please refer to our Return Policy. Shipping costs for returns or exchanges are generally the responsibility of the customer, unless the return is due to a defect or error on our part.